Staff Helpdesk
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Need access? Contact mark@techlogic.tc
Sign in with your Tech Logic Google account.
Need access? Contact mark@techlogic.tc
When a client submits a ticket from the website, Claude automatically emails them troubleshooting steps to try while waiting for a technician.
Send the client an email when their ticket is closed. Can be overridden per-ticket.
When closing a ticket, ask the technician if anything needs to be updated in the client documentation Google Sheet.
New Knowledge Base articles submitted by technicians must be approved by Mark or Neil before publishing.
Paste your SMTP2GO API key here to enable sending emails from support@techlogic.tc directly from the ticket system.